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RETURNS, REFUNDS AND SHIPPING POLICY

Because We Care

At Everything Home, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

If for whatever reason, your item doesn't meet your satisfaction, we are here and happy to help. 

Returns

if you would like to return, we only ask that you request a return within 14 days of receiving your item. 

for the return to be accepted, it must be unused and in the same condition you received it in as well as in the original package. Please include any proof of purchase (such as an order number) for your return to be processed as quickly as possible.

Items much be returned to us before a replacement or refund can be issued.  A replacement or refund must be authorised by us before being shipping back to us.  Once a return has been approved, the required return details will be discussed. 

It is important you do not return a faulty item to us until we have issued the correct information to you.

Items returned as a result of the reported fault will be tested upon return to ensure there is a fault. if a fault is identified and corresponds with the return details, then a refund or replacement will be issued according to your preference.

If a fault is not found or does not correspond with the report, then only a partial refund will be offered. in this case, the refund amount will only be the retail value of the item minus the cost of postage incurred from the return of the item.


If you do not wish to keep the item and would like a refund, please contact us. We will contact you to authorize the return and you are responsible for returning the item and paying the return postage costs, which are non-refundable. 

All items returned for this reason, the item will be inspected upon return to make sure both the item and package is not damaged and is in an acceptable condition, then a refund for the retail value of the item will be issued.

If an item is returned to us by Royal Mail or another courier service because the item was not collected from the sorting office or deport or the item was undelivered for any reason, (including incorrect delivery address being entered) then you will be required to pay any subsequent postage costs incurred to enable the item to be resent.

Please note that the resolution of the return procedure may take several working days to finalise due to the process required to authorise returns and check any returned items. 

If you have any further questions or have an item you wish to return to us then please don't hesitate to contact us as soon as possible. 

Refunds


Once your item has been received and inspected, we will notify you of the status of the refund. If approved, your refund will be issued to the credit card that was used in the original purchase. You should expect to receive your refund within a certain amount of days, subject to your card issuers policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.​ If you have any questions on how to return an item, please contact us. 

We use Hermes as a delivery courier and most products are standard 3-5 business days delivery. 

Shipping costs are calculated through the total order weight.  All our products are quality checked before dispatch and packaged with care.